Frequently asked questions

20% of the rental total, or one day's rental if that is more, charged securely online by Stripe. It comes off the price; it is not an extra fee. The balance is paid when you collect the car.

Yes, 3 days. The date picker will not let you choose a shorter rental.

Euros or US dollars. Switch currency at the top of any page and every price on the site updates. You are charged in the currency you chose, so your bank should not add a conversion fee.

No. The total shown before you pay includes delivery, unlimited mileage and VAT. We do not add an airport surcharge, a young-driver fee, or a counter upsell. The only separate item is the refundable security hold described below.

Payment is handled entirely by Stripe. Your card details go to Stripe directly and are never stored on our systems or seen by our staff.

Yes. A confirmation is emailed immediately after payment, and we can issue a company invoice with VAT details for business bookings. Tell us the company details when you book.

They are two different things, and conflating them is a common source of confusion. The deposit is the 20% you pay online, which counts towards the rental price. The security hold is a separate pre-authorisation placed on your credit card at pick-up to cover the insurance excess. It is held, not charged, and released after you return the car.

It is 3% of what the car is worth in Morocco, and the exact amount is shown on each car's page and again before you pay, so it is never a surprise at the counter, which is the single most common complaint about renting in Morocco. Adding zero-excess cover reduces or removes it entirely.

Every rental includes collision damage cover (CDW) with an excess, the maximum you could be liable for if the car is damaged. Third-party liability is included as required by Moroccan law.

Most travellers to Morocco do, and independent travel guides generally recommend it. It reduces your excess to zero, which means there is nothing to hold on your card and nothing to argue about at return. Buying it here is cheaper than buying excess cover at a rental counter.

As with rental cars everywhere, cover excludes damage caused by driving off sealed roads, driving under the influence, or letting an unregistered driver drive. Tyres, glass and the underbody may carry their own terms. Ask us and we will tell you plainly for your specific car.

It is released after the car is returned and the condition check is complete. Release timing then depends on your own bank, which typically takes a few working days to show the funds as available again.

No. Delivery and collection at the airport, your hotel or your riad are included. Many companies in Morocco add 8–15% for an airport pick-up; we do not.

We message you 24 hours before with the name and mobile number of the person meeting you. They wait inside the arrivals hall with a board showing your name, not in a distant off-site car park.

Give us your flight number when booking and we track the arrival. Waiting time caused by a delayed flight is free and your car is held. You will not lose the booking because you landed late.

Yes, and this is important. We walk the car with you and photograph its condition (wheels, glass and roof included) at pick-up and again at return, and you keep a copy. Pre-existing damage therefore cannot be charged to you.

It arrives full and should come back full. There is no refuelling admin fee, and we never hand over an empty tank and ask you to fill it immediately.

Yes, between the cities we serve. A one-way fee covers bringing the car back: €40 between Casablanca and Marrakech, €60 between Casablanca and Tangier, and €100 between Marrakech and Tangier. It is added to your total before you pay, never at the counter. Returning somewhere else in the same city, such as the airport instead of your hotel, costs nothing.

Yes, alongside your national licence if that licence is not in French or Arabic. Get it from your home motoring authority before you travel: it cannot be issued in Morocco, and driving without one risks a fine.

Your national driving licence (held at least one year), an International Driving Permit, your passport or national ID, and a credit card in the main driver's name for the security hold. We tell you the accepted cards before you pay.

21 for the standard fleet, and higher for the premium and prestige classes, which also require a licence held for several years.

Yes, on the main roads. The motorways are modern and well surfaced, and the routes tourists use most (Casablanca to Marrakech, Marrakech to Essaouira, Tangier to Chefchaouen) are straightforward. City traffic is dense, and driving after dark on rural roads is best avoided.

Both are common, particularly on the Casablanca–Marrakech corridor. Fines are issued on the spot by the Gendarmerie and paid in cash, so carry some. The alcohol limit is zero. Speed limits are generally 120 km/h on motorways, 100 on expressways and 60 in towns.

Sealed mountain roads such as the Tizi n'Tichka are fine in any of our cars. Genuine off-road and dune driving is not covered by the insurance on any rental car in Morocco. Tell us your route and we will advise honestly about what the car can do.

No. Our vehicles may not be taken onto the ferry to Spain or across a land border. If you are travelling on to Europe, return the car before you board.

Yes. Cancel up to 48 hours before pick-up and your deposit is refunded in full. If you do not show up and have not cancelled, the deposit is not refunded: it compensates for the car that was held for you.

Yes, subject to availability. Message us on WhatsApp and we will move the booking rather than make you cancel and rebook.

For the standard fleet we supply an equivalent or an upgrade at no extra cost. For the luxury and prestige tier we confirm the specific car before you pay and tell you before payment if it cannot be supplied. We do not substitute a prestige car on the day.

24/7 roadside assistance is included on every rental, on one number answered in English or French. If the vehicle cannot be repaired we replace it.

Write to us and you will get a reply within 24 hours. If damage is charged, we supply the condition photographs from both handovers and the repair invoice within five working days, the documentation you would need for a bank dispute, which the complaints about this market say too many operators never send.